Privacy Policy | Handmade Luxury Candles | Rigaud Candles
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Personal data protection policy

RIGAUD places special importance on respecting its clients’ privacy and protecting their personal data. It commits itself to ensure the best level of protection in conformity with the European and French regulations applicable to it in terms of personal data protection.

This Personal Data Protection Policy sets out the conditions under which RIGAUD, as data controller, collects and uses your personal data. This Policy supplements the information brought to your attention when filling in our forms with your data.

This Policy applies to data collected by email, mail or telephone when you contact our various departments, as well as when you use our website or its mobile version. It concerns the rules relating to the personal data of all our clients, prospects and suppliers.

It is permanently accessible to everyone at the following address:

We invite you to read it carefully and to refer to it regularly.

Who is the controller of my personal data?

The “controller” is the person that defines for what purpose and how your personal data is used. For the personal data collected on our website and mobile application, or during your contacts with our commercial teams (orders, follow-up of files...), the data controller is :

231 rue Saint-Honoré,
75001 PARIS

Why does RIGAUD collect my personal data?

RIGAUD uses your personal data for the following purposes:

· The management of orders and customer relations

· The personalization of our services and the messages we send you
Your personal data allows us to improve the services we offer you and the communications we send you. For example: we can send you personalized emails or recommend products related to those you have already chosen and that correspond to your taste.

· Customer knowledge, statistics and site performance

We may use anonymous data to analyze our website activity and improve the services we offer. We measure the number of pages viewed, the number of visits to the site, and the activity of visitors and how often they return. We can use your data to establish internal statistics related to your commercial relationship with RIGAUD.

What data do we process and for what purposes?

For each processing operation, we collect and use only the relevant necessary data for the objective in question.

RIGAUD may collect the following data about you:

· Personal identifiers: including your family name, first name, title, address, birthdate, postal code, the city you live in, your e-mail address, company, position, and your telephone number;

· Information regarding the processing of emails and communications sent to you, such as the date and time emails are received, the date and time they are opened, information regarding your interactions with the content sent.

We use your data in order to pursue our legitimate interests, ensuring that your rights and interests are respected at all times, and where necessary based on your express consent.

Personal data is retained for a period not to exceed the period necessary to the purposes for which they were collected and processed.

Are your data processed outside the EU?

RIGAUD may transfer your data to a country located outside the European Union.
In the event that data about you is transferred to a country outside the EU, we will always ensure that it is protected and that it is afforded a level of protection equivalent to that afforded in the jurisdiction where the data is collected. To this end, we subject all transfers of your data to appropriate and relevant safeguards.

What are your rights?

In accordance with the applicable regulations, you have various rights that you can exercise at any time:

· You have the right to access, correct and delete your personal data, as well as the right to request the portability of the data you provided us with.
· You have the right to oppose the processing of your data for legitimate reasons, or to request the limitation of this processing.
· You have the right to make provision for what happens to your personal data after your death.

How to exercise your rights?

To exercise one or the other of your rights, you just have to send us an e-mail to the following email address:, or by contacting us by post at the following address:

231 rue Saint-Honoré,
75001 PARIS


We will respond to your request as soon as possible and at the latest within one month of receiving your complete request. If there are reasonable doubts about your identity, we may ask you for additional information (i.e. identification) to confirm your identity. We reserve the right to refuse to process requests that are clearly unfounded or excessive.

If you have any questions or comments about the processing of your personal data, you can contact us by e-mail at the following email address, or by post at the following address

231 rue Saint-Honoré,
75001 PARIS

We undertake to do everything in our power to respect your rights with regard to your personal data. If however you consider that these rights have not been respected, you have the possibility to make a complaint to the Commission Nationale de l'Informatique et des Libertés (CNIL), a control authority whose mission is to ensure compliance in France with the regulations applicable to the processing of personal data: