Personal Data Protection Policy

RIGAUD places great importance on respecting the privacy of its customers and protecting their personal data.

It is committed to ensuring the highest level of protection in compliance with applicable European and French regulations concerning personal data protection. This Personal Data Protection Policy informs you about how RIGAUD, as the data controller, collects and uses your personal data. It supplements the information provided when you share your data by filling out a form.

This Policy applies to data collected by email, mail, or phone when you contact our various services, as well as when you use our website or its mobile version. It sets out the rules for the personal data of all our customers, prospects, and suppliers.

It is accessible to everyone at all times at www.bougies-rigaud.com/mentions-legales.html.

We invite you to read it carefully and refer to it regularly.

Who is responsible for processing my personal data?

The "data controller" is the person who determines the purpose and means of using your personal data. For the personal data collected on our website, mobile applications, or during your contact with our sales teams (orders, follow-ups, etc.), the data controller is:

RIGAUD
231 rue Saint-Honoré,
75001 PARIS
FRANCE

Why does RIGAUD collect my personal data?

RIGAUD uses your personal data for the following purposes:

• Order management and customer relations
• Personalizing our services and communications
  Your personal data allows us to improve the services and communications we provide to you. For instance, we may send you personalized emails or recommend products based on your past choices and preferences.
• Customer insights, statistics, and website performance
  We may use anonymous data to analyze website activity and improve our services. We measure audience statistics such as the number of pages viewed, the number of visits, as well as visitor activity and return frequency. We may also use your data for internal statistics related to your commercial relationship with RIGAUD.

What data is processed and for what purposes?

For each processing activity, we only collect and use relevant data necessary for the purpose.

RIGAUD may collect the following data about you:

• Personal identifiers: such as your name, surname, title, address, date of birth, postal code, city of residence, email address, company, position, and phone number;
• Information about email and communication processing: such as the date and time emails are received, opened, and interactions with the content provided.

We use your data to pursue our legitimate interests, while always respecting your rights and interests, and when necessary, based on your express consent.

Personal data is retained only for the duration necessary for the purposes for which it was collected and processed.

Is your data processed outside the EU?

RIGAUD may transfer your data to a country outside the European Union. If your data is transferred to a non-EU country, we ensure that it is protected and receives the same level of protection as granted under the laws of the jurisdiction where the data is collected. We ensure all data transfers are subject to appropriate and relevant protective measures.

What are your rights?

Under applicable regulations, you have several rights that you can exercise at any time:

• Right of access, rectification, and deletion of your data, and the right to request the portability of the data you have provided to us.
• Right to object to the processing of your data for legitimate reasons or request a limitation of this processing.
• Right to set guidelines concerning the fate of your personal data after your death.

How to exercise your rights?

To exercise any of your rights, simply send us an email at: customerservice@rigaud-paris.com, or contact us by mail at:

RIGAUD
231 rue Saint-Honoré,
75001 PARIS
FRANCE

We will respond to your request as soon as possible and no later than one month after receiving your complete request. In case of reasonable doubts about your identity, we may ask for additional information (i.e., an ID) to confirm your identity. We reserve the right to refuse requests that are manifestly unfounded or excessive.

For any questions or comments regarding the processing of your personal data, you can contact us by email at: customerservice@rigaud-paris.com or by mail at:

RIGAUD
231 rue Saint-Honoré,
75001 PARIS
FRANCE

We are committed to respecting your rights concerning your personal data. However, if you believe your rights have not been upheld, you may file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority responsible for ensuring compliance with data protection regulations in France: www.cnil.fr.