Preamble
These terms are entered into between Rigaud SAS, registered with the Paris Trade and Companies Register (RCS) under number 552 150 625 and located at 231 rue Saint-Honoré, 75001 PARIS, hereinafter referred to as "Rigaud Paris," and individuals wishing to make a purchase via the website rigaud-paris.com, hereinafter referred to as "the user" or "the buyer."
Rigaud Paris is a trademark operated by Rigaud SAS. Rigaud Paris has a website, hereinafter referred to as "Rigaud Paris website," accessible directly via the URL https://www.rigaud-paris.com/.
Orders will be shipped according to 3 zones:
These terms concern exclusively non-trading individuals. The parties agree that their relationship will be governed exclusively by this contract, to the exclusion of any other conditions previously available on the site. If any condition is missing, it will be considered governed by the applicable practices in distance selling for companies headquartered in France.
Shipping Costs
Rigaud offers free shipping for orders of:
For orders below these amounts, a flat shipping fee will be applied regardless of weight, based on the following 5 zones:
Rigaud is committed to delivering the ordered items as quickly as possible. Average delivery times are 3 to 7 days for home deliveries in Europe. Delivery times are provided for reference; if they exceed 30 days from the order date, the sales contract can be canceled and the buyer refunded.
Your orders may be subject to customs tariffs and import duties in the destination country. Note that all customs fees and duties will be the responsibility of the recipient.
For tracking, you will receive automatic emails at every step of your order. You may also contact Rigaud's customer service using the details provided in the "Contact" section.
Object
These terms define the terms of sale between Rigaud and the user, from ordering to services, including payment and delivery. They cover all steps necessary for placing and tracking an order between the contracting parties. Purchasing any product or service from this site implies the user's unconditional acceptance of these terms. Rigaud reserves the right to modify its terms of sale.
The products offered for sale by Rigaud Paris are those listed on this site on the day of the user's visit. The photographs illustrating the products are not contractually binding. If any images are incorrect, Rigaud Paris cannot be held responsible. Despite efforts to ensure the color representation of Rigaud Paris products on this site is accurate, discrepancies may occur due to limitations in computer rendering.
Therefore, Rigaud Paris cannot be held liable for errors or inaccuracies in the product images or representations.
An order can only be recorded on the site if the user has clearly identified themselves. Order confirmation implies acceptance of these terms of sale and acknowledgment of having full knowledge of them. The seller will confirm the order by email.
The products offered on the site are in stock at our warehouses. Stock discrepancies may cause unexpected product unavailability. Our customer service will inform the client via email or phone. Payment will only be processed for available products.
Buyers, who are private non-professional individuals, have a 7-day withdrawal period from the delivery of their order to return the product for exchange or refund, without penalty, excluding return shipping costs.
In case of product unavailability after placing your order, you will be informed by email as soon as possible, and you may request cancellation or exchange by emailing customerservice@rigaud-paris.com.
Once placed, the order will be delivered to the address provided by the user. Rigaud Paris commits to delivering the items as quickly as possible, with average delivery times between 3 and 15 days within Europe.
Delivery times are indicative; if they exceed 30 days, the sales contract can be canceled, and the buyer refunded.
Rigaud Paris entrusts its deliveries to reputable partners and cannot be held liable for loss, misplacement, or theft. The risk is transferred to the buyer when the products leave Rigaud's facilities. In case of damage during transport, the buyer must notify the carrier within 3 to 5 days of delivery.
An email will automatically be sent to the buyer at each stage of their order's processing.
Users may pay for their online purchases using a credit card (Shop Pay, PayPal, GPay). Payment is due when ordering, and Rigaud Paris commits to delivering the order upon receipt of payment. Rigaud Paris ensures confidentiality and security through an SSL (Secure Socket Layer) payment system.
Prices are listed in Euros, including taxes, and are subject to change at any time. They reflect the VAT applicable on the order date. Any VAT changes may affect product prices. Ownership of delivered products transfers to you only after full payment.
If not fully satisfied, the buyer has 7 days from delivery to return the product(s) for exchange or refund, with return shipping at their expense. Returned products must be in their original packaging and accompanied by the delivery note.
If these conditions are met, Rigaud Paris will refund the buyer within 30 days. Non-conforming products will be examined, and if confirmed as non-conforming, the buyer will either be refunded or receive replacement products within 30 days, with shipping costs covered by Rigaud Paris.
Providing a credit card number online and final order validation serve as proof of the order and acceptance of all transactions made on the site. This validation constitutes a signature and express acceptance of all operations conducted on the site.
Rigaud Paris is only responsible for ensuring access to the site and cannot be held liable for issues beyond its control, such as service disruptions, external intrusions, or viruses.
Product descriptions and images are accurate, but errors may occur. Rigaud Paris cannot be held liable for indirect damages resulting from these terms, such as operational losses.
All elements of the Rigaud Paris website, including visual and sound elements, are the exclusive property of Rigaud Paris. Any reproduction, full or partial, of this site or its elements is strictly prohibited.
Users with a personal website who wish to place a simple link to the Rigaud Paris homepage must request authorization from Rigaud Paris. Any unauthorized framing or in-line linking is prohibited. Rigaud Paris may request removal of any link.
Rigaud Paris may collect user data, particularly through cookies. Users may reject these cookies, though this may limit the functionality of the Rigaud Paris site. Personal data is used to inform users about products, offers, and contests.
Rigaud Paris does not share personal data with third parties and ensures users can unsubscribe from marketing emails. Users have the right to access, modify, or delete their data by emailing customerservice@rigaud-paris.com.
If any clause of this contract is invalidated by law or court decision, the remaining terms remain valid.
These terms apply as long as Rigaud Paris services are available online.
The digital records kept in Rigaud Paris' systems are proof of communications, orders, and payments between the parties.
Order and invoice records are securely stored to meet French civil code standards.
These terms are governed by French law. Disputes are subject to Paris courts' jurisdiction.
In the event of a dispute, and failing an amicable resolution between the parties, jurisdiction is granted to the competent courts of Paris, notwithstanding multiple defendants and/or third-party claims, including for urgent or protective measures taken through summary proceedings or by petition.
